GENERAL INFORMATION

1. What time are check-in and check-out?
Check-in starts at 4:00 PM. Check-out is by 12:00 PM.

2. What are the reception hours?
The reception is open 24/7.

3. What languages are spoken at the reception?
Italian, English, Spanish, German, and French.

4. Where is the property located and how can it be reached?
THE PLACE Firenze is located in the heart of the city, just a 5-minute walk from Santa Maria Novella train station, the main hub for high-speed rail connections, and a 7-minute walk from Florence Cathedral (Duomo). Florence International Airport (FLR – Amerigo Vespucci) is approximately 25 minutes by car. Pisa International Airport (PSA – Galileo Galilei) is about 1 hour by car or 1 hour and 15 minutes by train, with arrival at Santa Maria Novella station, just a few steps from the hotel. Both airports can be reached by taxi or private transfer arranged by the hotel upon request.

5. Is parking available at the property?
No, however a valet parking service is available with a partnered garage located approximately 100 meters from the hotel (extra charge, upon request).

6. Can the hotel be reached by car?
Yes. The hotel will take care of registering the guest’s license plate to allow access to the Limited Traffic Zone (ZTL) of the historic city center.

7. Does the property have an elevator?
Yes.

8. What accessibility features does the property offer?
The hotel does not have accessible rooms, but it does feature accessible common areas, including our restaurant The Kitchen & The Bar and the outdoor terrace overlooking Piazza Santa Maria Novella.

9. Is Wi-Fi available at the property?
Yes, free Wi-Fi is available throughout the property.

10. Are pets allowed?
Yes, small-sized pets only.

11. Do you offer a luggage storage service?
Yes, free of charge.

12. What amenities are available in the rooms?
Air conditioning, king-size bed, courtesy set, pure cotton bathrobe and slippers, Dyson hairdryer, Smart TV, complimentary minibar, laptop-sized safe, and a kettle with a selection of teas and herbal infusions.

13. Is a city tax required?
Yes, it applies to guests over 12 years of age, in accordance with local regulations.

14. What credit cards are accepted?
Visa, Mastercard, and American Express.

CHECK-IN/CHECK-OUT

1) How does check-in work at the property?
There is no traditional check-in process: at THE PLACE Firenze, guests arrive as if visiting friends, by ringing the doorbell at the main entrance. They are warmly welcomed, invited to relax and enjoy a drink while the registration process is completed.

2) Is early check-in possible?
Yes, subject to availability. An additional fee may apply.

3) Is late check-out possible?
Yes, subject to availability. An additional fee may apply.

PROPERTY & SERVICES

1) Is there a shuttle service to/from the property?
We do not offer a scheduled shuttle service. A private transfer can be arranged for an additional fee.

2) Is there an electric vehicle charging station?
Yes, available for an additional fee.

3) Are children allowed at the property?
Yes, children up to 12 years old stay free of charge. From 13 years old onwards, an additional fee applies.

ROOMS

1) Are baby cribs and cots available?
Cribs are available free of charge for children up to 2 years old. Extra beds are available for children over 2 years old. The additional fee varies depending on the room type and the child’s age.

2) Are rooms accessible?
The hotel does not have accessible rooms.

3) Are rooms with a view available?
Yes.

4) Are connecting rooms available for families?
Yes.

5) Is it possible to book the entire property exclusively?
It is possible to reserve an entire floor of the hotel, accommodating groups of up to 50 people.

BREAKFAST

1) Is breakfast included?
Yes, always included.

2) What time is breakfast served?
From 7:30 until 11 AM.

3) Where is breakfast served?
Breakfast is served at The Kitchen & The Bar.

4) What type of breakfast is served?
À la carte continental breakfast with a selection of sweet and savoury items.

5) Are gluten-free, vegetarian, or vegan options available?
Yes, upon request. Please note that the kitchen is not separate for guests with celiac disease.

WINE&DINE

1) Is there a restaurant at the property?
The Kitchen & The Bar restaurant is led by Campanian chef Asso Migliore and features fresh, locally sourced ingredients. The service is available from 7:30 AM to 10:30 PM.

2) Are gluten-free, vegetarian, or vegan options available?
Yes, upon request.

3) Is there a bar at the property?
Yes, The Kitchen & The Bar is open all day from 7:00 AM until approximately midnight.

4) Is the restaurant open to external guests?
Yes.

5) Is the bar open to external guests?
Yes.

GYM

1) Is there a gym at the property?
No, however there is a partner gym located approximately 80 metres from the hotel, included in the hotel rate.

2) What are the gym opening hours?
The gym is open daily. Opening hours can be checked at the Concierge desk.

ACTIVITIES/EXPERIENCES/EVENTS

1) Does the property offer a concierge service?
Yes.

2) Do you arrange tours and excursions in the surrounding area?
Yes. THE PLACE Firenze offers the opportunity to arrange tailor-made experiences, including visits to Florentine artisan workshops in collaboration with the The Place of Wonders Foundation, private tours of historic residences to discover the true Florence like a local, and itineraries in the surrounding area away from the most popular tourist routes.

3) Is it possible to organise private events?
Yes. THE PLACE Firenze hosts small, tailor-made events in intimate settings for private celebrations, corporate events, family gatherings, and anniversaries. Guests can choose the atmosphere and setup best suited to their needs, from intimate celebrations to small business meetings.

PAYMENTS AND CANCELLATIONS

1) What is your cancellation policy?
Free cancellation is available from 1 to 3 days prior to arrival, depending on the rate booked. For bookings of three or more rooms, the hotel may apply a specific guarantee policy, which may include a non-refundable deposit equal to 40% of the total stay. This policy is determined based on the number of rooms and nights booked.